1. MOQ: 20pcs for each model

2. Payment: 30% deposit after confirmation of order,  70% against Bill of lading after shipment,   We also accept  L/C,  trade assurance, Paypal  etc.

3. Warranty:  All products are guaranteed for 1 year time,and compressors 3 years.

4. Spare parts: Coolstar provide 1% spare parts free of charge. Additional spare parts are supplied all year long.

5.Sample order : Coolstar is a bulk articles  supplier, normally ship the order in container load, we reject 1 pc order. Coolstar normally doesn’t accept sampe order, but when customer can show the potential of bulk order, we specially accept sample order, at 10% extra handling charge.

6.Ice capacity tolerance:Ice making capacity fluctuates according to water temperature and ambient temperatue, our capacity figure is marked under 15C ambient temperature, and 10C water temperature

7.What to do if the machine doesn’t make ice: You can check the indicator lamp, whether it’s water shortage,ice storage full etc, and process accordingly.